Our Leadership Team
Steve Hindley - Founder & CX Consultant
With over two decades of industry experience Steve runs our consultancy side of the business.
He helps clients improve their customer experience with a view to increasing revenues and reducing operating costs. Yes we know he’s a Steve Coogan look a like!
A keen runner and cyclist, he’s always talking about the next challenge - currently Manchester Marathon in 2025.
Emily O’Connell - Operations
As operations director, Emily keeps the team and projects on track to ensure client deadlines are met.
Meticulous attention to detail in combination with an English degree means she’s a stickler for spelling and grammar so any potential script errors are picked up before recording!
A marvellous baker we’re sure to see her on the Great British Bake Off in the not too distant future!
Tabitha Wakley - Audio Production
Tabitha heads up our audio production team, taking projects from written word through to audio form.
With 15 years experience as writer and audio producer, she has a great ear for how a script should sound, this is shown in the quality of the audio we produce.
When Tabitha isn’t in the studio she’s off travelling through Europe.